Shipping policy
Shipping and Taxes Policy
We want to ensure that you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy outlines our shipping procedures, delivery timeframes, and tax practices for all orders placed on DVO (dvocare.com).
Processing Time
Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, will be shipped within 1–3 business days.
After dispatch, the estimated delivery timeframe is 3–5 business days.
Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.
For security reasons, first-time orders and orders shipped to alternate addresses may be subject to extended verification.
We reserve the right to make partial shipments, which does not relieve you of the obligation to pay for the remaining items.
Orders from regions outside of the United States will be dispatched within 3 business days, and delivery is expected to take 20–25 business days after dispatch.
Shipping Options and Charges
We offer several shipping options for your convenience, including standard, expedited, and international shipping.
Shipping charges are calculated based on:
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The shipping method selected
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The destination address
Shipping fees will be clearly displayed on your order page before you submit your order.
Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to follow your package online.
You will also receive email updates regarding your order status and estimated delivery date.
Delivery Issues
If you experience any issues with the delivery of your order, please contact us immediately.
We will work with the shipping carrier to resolve the issue and ensure your package is delivered as quickly as possible.
Shipping Restrictions
We currently provide shipping to the following countries and regions:
United States, United Kingdom, Australia, Ireland, New Zealand, Germany, France, Canada, Singapore, Mexico, and Spain.
We offer FREE SHIPPING on all orders.
Taxes
We currently do not charge consumption tax.
All tax-related costs are absorbed by DVO (dvocare.com).
Title and Risk of Loss
All items purchased from our website are shipped under a shipment contract.
This means that the title and risk of loss for such items transfer to you once the order is delivered to the carrier.
More Information
For more details regarding our shipping policies— including rates, delivery times, or potential delays— please contact us at: